Public complaints

All complaints reported by members of public such as misconduct, inadequate service, rights violations, corruption, abuse of power, delays, or any dissatisfaction by police officers or police operations are investigated.

To promote accountability

We are disciplined service who trained to act professionally and within the rule of law.

To improve service delivery

We are ready to Identify systemic issues or gaps in policing that the public complains about.

To build trust

We do demonstrate responsiveness to citizen concerns, strengthening police–community relations.

To protect citizens’ rights

Observing human rights is our obligation. We Provide a formal avenue for reporting rights violations or abuse by officers.

To maintain professional standards

We ensure that we adhere to the service code of conduct.